Legions Defense — Refund Policy

Last updated: November 5, 2026

This policy covers purchases of crystals and Battle Pass Premium in Legions Defense, sold by HIREX AI LLC, the publisher of Legions Defense.

1. App Store and Google Play purchases

Purchases made inside the Game on iPhone or Android are billed by Apple or Google. Request refunds from them:

• Apple: https://reportaproblem.apple.com
• Google Play: https://support.google.com/googleplay/answer/2479637

We cannot issue refunds for these purchases ourselves.

2. Web store purchases

Web store payments are processed by Xsolla, our authorized reseller. You may request a refund by writing to support@legionsdefense.com with your nickname and order number:

• Crystal packs: within 14 days of purchase, if none of the crystals from that pack have been spent.
• Battle Pass Premium: within 14 days of the first payment, if no premium rewards have been claimed. Renewals can be refunded within 48 hours of the renewal charge if no premium rewards were claimed after it.
• Duplicate or unauthorized charges and purchases that were not delivered are always refunded after we verify them.

Approved refunds go back to the original payment method within 5–10 business days, depending on the bank.

3. EU and UK customers

By completing a purchase you ask us to deliver digital content immediately and acknowledge that you lose the 14-day withdrawal right once delivery starts. This does not affect the refunds described above or your statutory rights for faulty content.

4. What happens after a refund or chargeback

• Refunded crystals are removed from your balance. If they were already spent, your balance can become negative until it is topped up.
• A refunded subscription ends immediately.
• Rewards you already claimed stay in your account.
• Repeated abusive chargebacks may lead to account suspension under our Terms of Use.

5. Cancelling a subscription

Cancel at any time in App Store or Google Play subscription settings, or in your web store account. Premium access lasts until the end of the paid period; partial periods are not refunded except as described above.

6. Contact

support@legionsdefense.com — we reply within 3 business days.