Support

Something wrong with a match, a purchase or your account? Write to us and a real person will answer.

Purchases that did not arrive

• Make sure you are online and restart the Game — pending purchases are usually delivered once the Game reconnects.
• Check that you are signed in to the same account you used when you bought the item.
• If the crystals or Battle Pass Premium still do not appear, email support@legionsdefense.com with your nickname and the store receipt or order number (App Store, Google Play or web store).

Restoring your progress and purchases on a new device

• Your progress, crystals and Battle Pass status are stored with your player account, not on the device.
• On a new device, sign in with the same Apple or Google Play Games account you used before, and your progress and purchases come back with it.
• Battle Pass Premium is a subscription billed by Apple, Google or our web store. It stays active on your account until you cancel it in that store.
• If you played as a guest without signing in and lost your device, contact us with your nickname and any store receipts — we will do our best to help.

Refunds and subscriptions

Refunds for App Store and Google Play purchases are handled by Apple and Google. Web store purchases are refunded by us. See the Refund Policy for details and time limits.

To cancel Battle Pass Premium, use your App Store or Google Play subscription settings, or your web store account. Deleting the Game does not cancel it.

Account and privacy

To delete your account and data, see Delete your account. For other privacy questions, read our Privacy Policy or write to privacy@legionsdefense.com.